telecommunications industry ombudsman

TIO says some NBN customers 'misled' by retailers

TIO says some NBN customers 'misled' by retailers

Aggressive telemarketing tactics scared customers.
Nico Arboleda Aug 1 2019, 6:01AM Telco
Fewer people are complaining about the NBN

Fewer people are complaining about the NBN

Labor and the Coalition are at it again, but everyone else is getting less angry.
Brendon Foye Apr 11 2019, 7:01AM Telco
TIO launches dedicated small business team

TIO launches dedicated small business team

After an increase in complaints between 2017 and 2018.
Nico Arboleda Mar 22 2019, 9:36AM Telco
Telco complaints rose 6 percent across 17/18 says TIO

Telco complaints rose 6 percent across 17/18 says TIO

But trending down in the fourth quarter.
Nico Arboleda Oct 17 2018, 12:03AM Telco
Phone numbers lost in NBN migrations

Phone numbers lost in NBN migrations

TIO received 661 complaints about lost telephone numbers.
Michael Jenkin Jul 19 2018, 8:05AM Telco
Complaints about Telstra, Optus, Vodafone on the rise

Complaints about Telstra, Optus, Vodafone on the rise

Telcos still struggling with NBN, says Communcations Alliance.
Nico Arboleda Apr 23 2018, 11:38AM Telco
NBN service complaints skyrocket 200 percent

NBN service complaints skyrocket 200 percent

While complaints about NBN Co drop.
Nico Arboleda Apr 17 2018, 12:01AM Telco
Telco complaints reach four-year-high, NBN complaints double

Telco complaints reach four-year-high, NBN complaints double

Internet overtakes mobile and landline for consumer grievances.
Brendon Foye Oct 18 2017, 6:32AM Telco
Telstra, Optus blame NBN amid highest complaints in years

Telstra, Optus blame NBN amid highest complaints in years

Average number of complaints is on the rise.
Brendon Foye Aug 10 2017, 7:27AM Telco
Telco complaints on the rise

Telco complaints on the rise

Complaints to Ombudsman on the rise industry-wide.
Brendon Foye Jul 28 2016, 11:51AM Telco
Sydney ISP accuses regulator of "vendetta" after breach notice

Sydney ISP accuses regulator of "vendetta" after breach notice

SoleNet in hot water again.
Brendon Foye Dec 17 2015, 5:03AM Collaboration
Slow internet speeds top complaints list

Slow internet speeds top complaints list

Up to 1663 complaints in three months.
Brendon Foye Dec 15 2015, 10:08AM Collaboration
Sydney ISP slams Ombudsman as law unto itself

Sydney ISP slams Ombudsman as law unto itself

SoleNet 'questions TIO's motives' in taking it to court.
Tony Yoo May 29 2015, 3:51PM Collaboration
Telcos call for radical overhaul of TIO

Telcos call for radical overhaul of TIO

AAPT, MacTel, Telstra, VHA and others list their demands.
Stuart Finlayson Apr 20 2011, 1:54PM Mobility

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