tio

TIO reveals COVID-19 impact on phone and internet use

TIO reveals COVID-19 impact on phone and internet use

Inactive call centres and delayed repairs were raised by consumers.
Nico Arboleda Jul 29 2020, 1:20PM Telco
Telco issues costing SMBs time and money: TIO

Telco issues costing SMBs time and money: TIO

Complaints from SMBs increasing since 2016.
Nico Arboleda Jun 3 2020, 11:16AM Telco
Telco service fees remain top complaint from Aussies

Telco service fees remain top complaint from Aussies

Despite rampant outages caused by bushfires and floods.
Nico Arboleda May 20 2020, 11:17AM Telco
Govt revises info sharing on telco complaints

Govt revises info sharing on telco complaints

Aims to bring better outcomes for telco providers and consumers.
Nico Arboleda May 6 2020, 10:14AM Telco
ACMA and TIO remind telcos of financial hardship responsibilities

ACMA and TIO remind telcos of financial hardship responsibilities

Repeat non-compliance faces penalty of up to $250,000.
Nico Arboleda Apr 2 2020, 12:24PM Telco
More SMBs complaining about phone, internet issues: TIO

More SMBs complaining about phone, internet issues: TIO

Despite a decline in overall complaints.
Nico Arboleda Feb 12 2020, 6:01AM Telco
Telco complaints fall, issue complexity rises

Telco complaints fall, issue complexity rises

More than half of TIO complaints went unresolved in 18/19.
Brendon Foye Sep 25 2019, 6:45AM Telco
TIO says some NBN customers 'misled' by retailers

TIO says some NBN customers 'misled' by retailers

Aggressive telemarketing tactics scared customers.
Nico Arboleda Aug 1 2019, 6:01AM Telco
Fewer people are complaining about the NBN

Fewer people are complaining about the NBN

Labor and the Coalition are at it again, but everyone else is getting less angry.
Brendon Foye Apr 11 2019, 7:01AM Telco
TIO launches dedicated small business team

TIO launches dedicated small business team

After an increase in complaints between 2017 and 2018.
Nico Arboleda Mar 22 2019, 9:36AM Telco
Telco complaints rose 6 percent across 17/18 says TIO

Telco complaints rose 6 percent across 17/18 says TIO

But trending down in the fourth quarter.
Nico Arboleda Oct 17 2018, 12:03AM Telco
Phone numbers lost in NBN migrations

Phone numbers lost in NBN migrations

TIO received 661 complaints about lost telephone numbers.
Michael Jenkin Jul 19 2018, 8:05AM Telco
Online reseller tops complaints list for third month straight

Online reseller tops complaints list for third month straight

Android Enjoyed attracts more unwanted attention.
Brendon Foye May 29 2018, 10:55AM Mobility
Ombudsman addresses NBN, RSP finger-pointing

Ombudsman addresses NBN, RSP finger-pointing

TIO changes terms of reference to avoid blame-shifting.
Ry Crozier Oct 25 2017, 12:17PM Telco
Telco complaints reach four-year-high, NBN complaints double

Telco complaints reach four-year-high, NBN complaints double

Internet overtakes mobile and landline for consumer grievances.
Brendon Foye Oct 18 2017, 6:32AM Telco
Optus, Telstra blame NBN as they top complaints register

Optus, Telstra blame NBN as they top complaints register

Latest quarterly report from the TIO.
Samira Sarraf May 17 2017, 5:27PM Telco
Telco service dissatisfaction hits new high

Telco service dissatisfaction hits new high

Industry body says there's work to be done.
Michael Jenkin May 11 2017, 5:01AM Telco
Telstra named the most complained-about telco

Telstra named the most complained-about telco

TIO reveals complaints are on the rise again.
Samira Sarraf Feb 3 2017, 3:13PM Telco
Telco complaints on the rise

Telco complaints on the rise

Complaints to Ombudsman on the rise industry-wide.
Brendon Foye Jul 28 2016, 11:51AM Telco
Optus is most complained-about telco

Optus is most complained-about telco

Which MVNO left big three for dead in Ombudsman report?
Tony Yoo Feb 8 2016, 4:39PM Collaboration

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