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tio
Telcos struggle to support domestic violence victims: TIO
TIO shares recommendations for both telcos and affected customers.
Nico Arboleda
Dec 9 2020, 11:50AM
Telco
Telco complaints from small businesses spike: TIO
Increases across phone, internet and landline.
Nico Arboleda
Oct 28 2020, 11:48AM
Telco
ACMA wants to deregister telcos that 'rip off' consumers
Agency backs proposed regulatory reforms.
Nico Arboleda
Oct 28 2020, 10:57AM
Telco
NBN rollout has driven telco maturity: TIO
But COVID-19, bushfires prove there’s room for improvement.
Nico Arboleda
Sep 30 2020, 12:01AM
Telco
TIO reveals COVID-19 impact on phone and internet use
Inactive call centres and delayed repairs were raised by consumers.
Nico Arboleda
Jul 29 2020, 1:20PM
Telco
Telco issues costing SMBs time and money: TIO
Complaints from SMBs increasing since 2016.
Nico Arboleda
Jun 3 2020, 11:16AM
Telco
Telco service fees remain top complaint from Aussies
Despite rampant outages caused by bushfires and floods.
Nico Arboleda
May 20 2020, 11:17AM
Telco
Govt revises info sharing on telco complaints
Aims to bring better outcomes for telco providers and consumers.
Nico Arboleda
May 6 2020, 10:14AM
Telco
ACMA and TIO remind telcos of financial hardship responsibilities
Repeat non-compliance faces penalty of up to $250,000.
Nico Arboleda
Apr 2 2020, 12:24PM
Telco
More SMBs complaining about phone, internet issues: TIO
Despite a decline in overall complaints.
Nico Arboleda
Feb 12 2020, 6:01AM
Telco
Telco complaints fall, issue complexity rises
More than half of TIO complaints went unresolved in 18/19.
Brendon Foye
Sep 25 2019, 6:45AM
Telco
TIO says some NBN customers 'misled' by retailers
Aggressive telemarketing tactics scared customers.
Nico Arboleda
Aug 1 2019, 6:01AM
Telco
Fewer people are complaining about the NBN
Labor and the Coalition are at it again, but everyone else is getting less angry.
Brendon Foye
Apr 11 2019, 7:01AM
Telco
TIO launches dedicated small business team
After an increase in complaints between 2017 and 2018.
Nico Arboleda
Mar 22 2019, 9:36AM
Telco
Telco complaints rose 6 percent across 17/18 says TIO
But trending down in the fourth quarter.
Nico Arboleda
Oct 17 2018, 12:03AM
Telco
Phone numbers lost in NBN migrations
TIO received 661 complaints about lost telephone numbers.
Michael Jenkin
Jul 19 2018, 8:05AM
Telco
Online reseller tops complaints list for third month straight
Android Enjoyed attracts more unwanted attention.
Brendon Foye
May 29 2018, 10:55AM
Mobility
Ombudsman addresses NBN, RSP finger-pointing
TIO changes terms of reference to avoid blame-shifting.
Ry Crozier
Oct 25 2017, 12:17PM
Telco
Telco complaints reach four-year-high, NBN complaints double
Internet overtakes mobile and landline for consumer grievances.
Brendon Foye
Oct 18 2017, 6:32AM
Telco
Optus, Telstra blame NBN as they top complaints register
Latest quarterly report from the TIO.
Samira Sarraf
May 17 2017, 5:27PM
Telco
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