tio

Telco complaints reach four-year-high, NBN complaints double

Telco complaints reach four-year-high, NBN complaints double

Internet overtakes mobile and landline for consumer grievances.
Brendon Foye Oct 18 2017, 6:32AM Telco
Optus, Telstra blame NBN as they top complaints register

Optus, Telstra blame NBN as they top complaints register

Latest quarterly report from the TIO.
Samira Sarraf May 17 2017, 5:27PM Telco
Telco service dissatisfaction hits new high

Telco service dissatisfaction hits new high

Industry body says there's work to be done.
Michael Jenkin May 11 2017, 5:01AM Telco
Telstra named the most complained-about telco

Telstra named the most complained-about telco

TIO reveals complaints are on the rise again.
Samira Sarraf Feb 3 2017, 3:13PM Telco
Telco complaints on the rise

Telco complaints on the rise

Complaints to Ombudsman on the rise industry-wide.
Brendon Foye Jul 28 2016, 11:51AM Telco
Optus is most complained-about telco

Optus is most complained-about telco

Which MVNO left big three for dead in Ombudsman report?
Tony Yoo Feb 8 2016, 4:39PM Collaboration
Slow internet speeds top complaints list

Slow internet speeds top complaints list

Up to 1663 complaints in three months.
Brendon Foye Dec 15 2015, 10:08AM Collaboration
Sydney ISP slams Ombudsman as law unto itself

Sydney ISP slams Ombudsman as law unto itself

SoleNet 'questions TIO's motives' in taking it to court.
Tony Yoo May 29 2015, 3:51PM Collaboration
Sydney ISP hits back at regulators

Sydney ISP hits back at regulators

SoleNet rapped again, but not taking it lying down.
Tony Yoo May 28 2015, 7:15AM Collaboration
Telstra tops national telco complaints list

Telstra tops national telco complaints list

Most complained about telco in Australia, reports TIO.
Allie Coyne May 15 2015, 12:37PM Collaboration
ISP takes a year to refund customer

ISP takes a year to refund customer

Planet ISP pays over $5000 after ACMA notice.
Brendon Foye Apr 16 2015, 10:44AM Collaboration
Watchdog snaps at telcos for ignoring compliance scheme

Watchdog snaps at telcos for ignoring compliance scheme

ACMA names telcos that ran rogue.
Tony Yoo Jan 27 2015, 8:17AM Collaboration
Law firm mum on Vodafone class action sign-ups

Law firm mum on Vodafone class action sign-ups

Needs numbers to make a case.
Allie Coyne Mar 5 2013, 7:33AM Collaboration
Six 'telcos' outside TIO under investigation

Six 'telcos' outside TIO under investigation

Compliance crackdown.
Staff Writers Feb 22 2013, 7:09AM Collaboration
ACMA calls for international roaming standard

ACMA calls for international roaming standard

Technical feasibility of warning customers.
Joshua Gliddon Dec 14 2012, 8:02AM Collaboration
Big falls in Aussie telco complaints

Big falls in Aussie telco complaints

Optus not so lucky.
Ry Crozier Oct 29 2012, 1:20PM Collaboration
Vodafone Australia churn nears half a million for 2011

Vodafone Australia churn nears half a million for 2011

British joint owners 'not pleased'.
James Hutchinson Feb 15 2012, 8:37AM Mobility
Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Ry Crozier Jul 15 2011, 8:44AM Strategy
Analysis: Putting ISP complaints in perspective

Analysis: Putting ISP complaints in perspective

Complaints rise almost across the board, but often from a low base.
Ry Crozier May 4 2011, 3:55PM Mobility
Telcos call for radical overhaul of TIO

Telcos call for radical overhaul of TIO

AAPT, MacTel, Telstra, VHA and others list their demands.
Stuart Finlayson Apr 20 2011, 1:54PM Mobility

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