tio

Law firm mum on Vodafone class action sign-ups

Law firm mum on Vodafone class action sign-ups

Needs numbers to make a case.
Allie Coyne Mar 5 2013, 7:33AM Collaboration
Six 'telcos' outside TIO under investigation

Six 'telcos' outside TIO under investigation

Compliance crackdown.
Staff Writers Feb 22 2013, 7:09AM Collaboration
ACMA calls for international roaming standard

ACMA calls for international roaming standard

Technical feasibility of warning customers.
Joshua Gliddon Dec 14 2012, 8:02AM Collaboration
Big falls in Aussie telco complaints

Big falls in Aussie telco complaints

Optus not so lucky.
Ry Crozier Oct 29 2012, 1:20PM Collaboration
Vodafone Australia churn nears half a million for 2011

Vodafone Australia churn nears half a million for 2011

British joint owners 'not pleased'.
James Hutchinson Feb 15 2012, 8:37AM Mobility
Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Ry Crozier Jul 15 2011, 8:44AM Strategy
Analysis: Putting ISP complaints in perspective

Analysis: Putting ISP complaints in perspective

Complaints rise almost across the board, but often from a low base.
Ry Crozier May 4 2011, 3:55PM Mobility
Telcos call for radical overhaul of TIO

Telcos call for radical overhaul of TIO

AAPT, MacTel, Telstra, VHA and others list their demands.
Stuart Finlayson Apr 20 2011, 1:54PM Mobility
Vodafone fuels sharp rise in new TIO complaints

Vodafone fuels sharp rise in new TIO complaints

"Extremely disappointing".
Staff Writers Feb 25 2011, 8:31AM Collaboration
Telcos still ignore customer complaints, says TIO

Telcos still ignore customer complaints, says TIO

Customers believe service providers don't really care.
Staff Writers Oct 24 2009, 12:38AM Mobility
Canberra ISP cops warning over TIO compliance breach

Canberra ISP cops warning over TIO compliance breach

Bytecard, which trades as Canberra ISP Netspeed, has been issued a formal warning for allegedly failing to cooperate with the Telecommunications Industry Ombudsman (TIO) over “two continuing matters”.
Ry Crozier Mar 29 2009, 9:12AM Mobility
Senator Conroy blasts telcos over complaint levels

Senator Conroy blasts telcos over complaint levels

Communications minister Stephen Conroy has given telcos a blunt warning to either 'lift their game' in responding to customer complaints or face government intervention to make them do it.
Staff Writers Nov 22 2008, 8:26AM Collaboration
Brisbane ISP charges customers to make complaints

Brisbane ISP charges customers to make complaints

‘Impecunious’ Brisbane-based ISP, We.net.au, has been fined over $8,000 for trying to charge fees to customers that complained about them to the Telecommunications Industry Ombudsman (TIO).
Staff Writers Oct 18 2008, 7:52AM Collaboration
Telstra grows board, customer service

Telstra grows board, customer service

Telstra has announced that it has appointed two non-executive directors to help the telco transition itself into a more competitive organisation.
Staff Writers May 18 2006, 2:06PM Collaboration

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