CRN
  • Home
  • News
  • Software

ServiceNow acquires AIOps startup Loom Systems

By Joseph F. Kovar on Jan 23, 2020 11:16AM
ServiceNow acquires AIOps startup Loom Systems

In The Spotlight

Introducing the CRN State of the MSP report

IoT Explained: What is the Internet of Things in Australia (June 2022)

Come to CRN's CyberSecurity Live Event!

See who was at Channel Meets: UC in Sydney

Digital workflow technology provider ServiceNow on Wednesday said it has agreed to acquire Loom Systems as a way to extend its artificial intelligence for IT operations, or AIOps, capabilities.

Terms of the deal were not disclosed.

While ServiceNow already has an AIOps offering, Loom Systems brings advanced capabilities around log data that will enhance ServiceNow's platform, said Jeff Hausman, vice president and general manager of IT operations and security for ServiceNow.

The ServiceNow platform uses AIOps in conjunction with the company's IT operations management business and IT services management to address customer problems, identify deficiencies, correct issues, and make suggestions before a problem becomes apparent, Hausman told CRN USA.

"It's really about helping customers to be able to take advantage of technology to detect problems and then, with the detection, remediate or prevent the problem while enhancing the customer experience," he said.

Israel-based Loom Systems brings to ServiceNow the ability to analyse log data or other metrics relative to the customer operations environment, Hausman said.

"This lets customers look at the data, which can be on-premises or in the cloud, to help identify pain points or problem, and identify them before they become an issue."

AIOps has become a big part of the ServiceNow platform, and will be more important after the Loom Systems acquisition closes, which is expected soon, Hausman said. "Loom will become another arrow in our quiver to analyse different types of problems and data," he said.

Analyst firm Gartner in a 2017 blog defined AIOps as a way businesses can take advantage of things like big data and machine learning to improve IT operations.

"AIOps platforms utilize big data, modern machine learning and other advanced analytics technologies to directly and indirectly enhance IT operations (monitoring, automation and service desk) functions with proactive, personal and dynamic insight. AIOps platforms enable the concurrent use of multiple data sources, data collection methods, analytical (real-time and deep) technologies, and presentation technologies,” Gartner wrote.

ServiceNow and Loom Systems have had a meet-in-the-field type of relationship where customers of Loom Systems could integrate its technology into the ServiceNow platform, Hausman said.

That capability will be expanded in the future as ServiceNow integrates the Loom Systems technology--and its customers--into Service Now, he said.

"The majority of Loom customers are also ServiceNow customers, and we will honor Loom's relationships with all customers," he said. "This is such a natural partnership, so it makes perfect sense for us to work together."

Looking forward, ServiceNow will continue supporting Loom Systems' existing customers, Hausman said.

"At those of the acquisition, we will work to integrate Loom's technology into the ServiceNow platform," he said. "We'll be doing selective selling of existing solutions. But we will make it so Loom customers can migrate to ServiceNow when the platform is ready."

This article originally appeared at crn.com

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © 2018 The Channel Company, LLC. All rights reserved.
Tags:
loom systems servicenow software

Partner Content

Tradewinds has turned unified communications into an easier upsell
Promoted Content
Tradewinds has turned unified communications into an easier upsell
Microsoft, Yealink and Alloy’s roadshows fire up the Australian channel
Promoted Content
Microsoft, Yealink and Alloy’s roadshows fire up the Australian channel
How to prepare for the increasing demand for cloud-ready partners
Promoted Content
How to prepare for the increasing demand for cloud-ready partners
Why rock-solid MSPs services require unified infrastructure monitoring
Promoted Content
Why rock-solid MSPs services require unified infrastructure monitoring
Is business nbn Enterprise Ethernet the future of business connectivity for MSPs?
Promoted Content
Is business nbn Enterprise Ethernet the future of business connectivity for MSPs?

Sponsored Whitepapers

How vulnerability scans identify & protect against cyberthreats before criminals locate them
How vulnerability scans identify & protect against cyberthreats before criminals locate them
Monitoring & automation: A primer for MSPs
Monitoring & automation: A primer for MSPs
Endpoint Detection and Response
Endpoint Detection and Response
How to put your infrastructure into overdrive
How to put your infrastructure into overdrive
MSPs: Stack your solutions
MSPs: Stack your solutions
By Joseph F. Kovar
Jan 23 2020
11:16AM
0 Comments

Related Articles

  • ServiceNow reveals plans to acquire AI-based skills tracking vendor Hitch Works
  • Deloitte, BT Automation team up for ServiceNow deployment at the Department of Industry
  • ServiceNow to enable request, deployment of Windows 365 through Teams
  • Microsoft delays deadline to shift to NCE subscriptions indefinitely
Share on Twitter Share on Facebook Share on LinkedIn Share on Whatsapp Email A Friend

Most Read Articles

State of the MSP

State of the MSP

TPG Telecom launches WA private cloud region

TPG Telecom launches WA private cloud region

VMware channel chief Sandy Hogan to depart

VMware channel chief Sandy Hogan to depart

Broadcom Software cuts R&D to grow ‘strategic accounts’

Broadcom Software cuts R&D to grow ‘strategic accounts’

All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's Privacy Policy and Terms & Conditions.