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Optus taps Google Cloud for AI-powered call centre tech

By Nico Arboleda on Jan 20, 2021 3:11PM
Optus taps Google Cloud for AI-powered call centre tech

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Optus has reached a three-year strategic partnership with Google Cloud to enhance its call centres with the Contact Center AI (CCAI) solution. The solution adds to Optus’ existing digital self-service tools, which already handles 84 percent of the telco’s customer service enquiries, ...

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By Nico Arboleda
Jan 20 2021
3:11PM
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